Return & Refund Policy
Eligibility for Returns
We accept returns and refunds for non-perishable grocery items within 30 days of purchase. Products must be unused, unopened, in original packaging and in resalable condition.
Non-Returnable Items
The following items cannot be returned or exchanged: clearance sale products, personalized goods, hygiene products, and items damaged due to improper customer storage or use.
Refund Process
Once we receive and inspect your returned items, we will approve or reject your refund application within 2–3 business days. Approved refunds will be processed to your original payment method within 5–7 working days. The arrival time of funds depends on your payment platform’s processing rules.
Damaged & Defective Products
If you receive damaged, spoiled or incorrect grocery items, please contact our customer service with photos or videos within 48 hours after delivery. We will provide free replacement, full refund or partial refund solutions according to the actual situation, and bear the corresponding return shipping fees.