FAQ
1. How can I modify or cancel my order?
You can contact our customer service to modify or cancel your order within 24 hours after placing the order and before shipment. Once the order is shipped, it cannot be cancelled, and you can only apply for return after receiving the goods.
2. What should I do if the received goods are damaged or missing?
Please take photos or videos of the damaged products, outer packaging and missing goods within 48 hours after receiving the goods, and send them to our customer service. We will verify the situation as soon as possible and provide refund, replacement or supplementary delivery services.
3. How long will the refund take to arrive?
After your refund application is approved, the fund will be returned to your original payment account within 5–7 working days. The specific arrival time is subject to the processing cycle of your payment platform.
4. Do you support bulk wholesale orders?
Yes, we support personal retail and commercial bulk wholesale orders. For wholesale customization and bulk preferential prices, please contact our customer service for exclusive quotation.
5. Why is my order delayed?
Order delays may be caused by bad weather, logistics warehouse backlog, remote delivery areas or holiday peak periods. You can contact us to query the real-time logistics status of your order.